Whilst we always hope you would be thrilled with your purchase, we appreciate on occasions you may want to return items to us.
Please contact us within 14 days of you receiving your items by emailing firstname.lastname@example.org, where we will be happy to assist.
Please note that all items must be returned in perfect condition and in their original boxes and packaging. Insufficient packaging, or damaged to any items returned will result in us being unable to issue you a refund.
Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to insure your package is returned to us.
Once the items have been returned to us and checked that they are in a re-salable condition, your original value paid will be refunded excluding the original postage charge. Please note that refunds can take up to 7 working days to appear on your account.
Please note that the nature of the items we sell, primarily focus on rough finishes, and textures, and two items may not be the same. Any ceramics that are purchased will show natural flaws and are not deemed as faulty.
Upon receiving your items, your order must be checked to ensure there has been no damage in transit. All faults or damages must be reported within 24hrs of receiving the product. You must send an image of the reported issues and we will endeavor to resolve the issue for you.
Damaged or faulty items will be entitled to a full refund or an exchange if you prefer.
All returns must include your name, your original receipt highlighting the items you're wishing to return, and sent back to:
8 West Carr Road
Thank you again for purchasing with SCULPT INTERIORS.